Refund policy
Return & Refund Policy
Thank you for shopping with us.
Please read our policy carefully before making a purchase.
No Return Policy
We do not offer returns on any products once they are delivered.
Exchange Policy
If you receive a damaged, defective, or incorrect item, you may request an exchange within 48 hours of delivery. To request an exchange, please contact our support team with your order number and clear photos of the product.
Once the issue is verified, we will arrange an exchange for the same product (subject to availability).
Store Credit
If an exchange is not possible due to stock unavailability, you will receive store credit equal to the product value, which can be used for future purchases on our website.
Conditions for Exchange
- The product must be unused and in its original packaging.
- Exchange requests must be made within 48 hours of delivery.
- Items showing signs of use, damage by the customer, or missing packaging will not be eligible.
Non-Eligible Cases
- Change of mind after purchase
- Minor color variations due to lighting or screen differences
- Incorrect address provided by the customer
Contact Us
For exchange requests or support, please contact us at:
Email: help.aurelza@gmail.com
Phone / WhatsApp: +91 7046979987
We appreciate your understanding and support.